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Software Support Technician 1st September 2010 Wilkinson (http://www.wilkinson.com.au) is a fun, growing software development company in Hawthorn with a range of clients, from SME's to multi-nationals. We need a motivated individual to provide exceptional customer service and technical support.
The role will suit an individual with a technical background and experience and willingness to deal with clients in a helpdesk/support environment. Experience with the IBM iSeries environment and SQL will be an advantage. Your responsibilities include: * First level support for all clients and internal business units. * Communicating directly with clients and managing client expectations. * Testing of software where appropriate * Remote support to clients in all time zones around the world. To be successful in this role you will: * Have at least 2 years experience in a Helpdesk/System Support environment * Be well presented and have a professional manner * Have sound understanding of networking (LAN/WAN) technology. * Have experience in networking and working with different Windows operating systems * Have excellent verbal and written communication skills * Have advanced Microsoft Office skills * Be able to work as part of a team * Have an eye for detail We are looking for a person who can grow within the company and learn all aspects of the business including possible exposure to development and pre-sales support. A willingness to get the job done and never let the client or the team down is essential.
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