Wilkinson Electronic Document Solutions

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Support

We know you'll be delighted by our support.
Our response to all support queries are made within 24 hours, and often sooner.



Our support hours are 08:30 - 17:30 AEST.

 


For fast support we highly recommend a method of remote connection:

gotomypc_uviewer GoToMyPC | remote VPN

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snapshot We also offer a SnapShot tool to gather all relevant system information to enable speedy support. This is supplied with our solutions.

 


escalation We have an Escalation Plan to ensure when issues become problems, there is someone at Wilkinson to follow through.

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Technical Support Contacts Some happy clients:

Melbourne:
9818 1320

Outside Melbourne:
1300 135 770

Overseas:
+61 3 9818 1320

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Add this site to your Symbaloo page:

 

Thanks for your help in upgrading the ... WilComm software. The process was completed very efficiently and I appreciate Chris and Wilkinson for such a smooth transition.

Regards,

Sri Adusumilli
IT Manager
Hino Motors Sales

 

"Thanks for your help -

I have dealt with more than a few vendors over the years and I must say that your responses and recommendations are excellent.

They are given in a timely fashion, and you treat your customers as if they might actually have a clue!

Regards,

Simon Rollinson
IT Support Analyst
Nufarm Health & Sciences
"

 

For after hours support please read the: After Hours Support Procedure
 

Newsflash

Free ROI Consultation

Ever wondered what the actual Return on Investment would be from implementing a Document Management & Distribution Solution?

Wilkinson can help.

We can provide you with a
no obligation detailed account of the cost savings you might expect from implementing a solution such as WilComm. Find out more here.

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